FREE SHIPPING OVER $50. FREE RETURNS.

Privacy Policy

State of Menopause PRIVACY POLICY

Last Updated January 25, 2021

Welcome to the website (the “Site”) of State of Menopause, Inc. and its subsidiaries (“Company,” “we,” “us,” or “our”). Company makes available our e-commerce consumer product platform and related technologies (collectively, including the Site and related mobile applications, technologies and services we offer, the “Service”).

This Privacy Policy explains what Personal Information (defined below) we collect, how we use and share that information, and your choices concerning our information practices.

Before using the Service or submitting any Personal Information to Company, please review this Privacy Policy carefully and contact us if you have any questions. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, you may not access the Site or otherwise use the Service.

PERSONAL INFORMATION WE COLLECT We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information”) as follows: Personal Information You Provide: We collect Personal Information when you register for an account, initiate a purchase, or otherwise visit or interact with the Service. Identification Information: We collect your name, email address, phone number and mailing/billing addresses. In connection with your participation in any virtual community forums we may make available, your voice and/or image may be recorded and used in a manner consistent with this Privacy Policy. Financial Information: We do not directly collect the financial information necessary to ensure payments can be processed by our payment processor Stripe, Inc. (“Stripe”). Stripe collects and stores that information directly. Accordingly, in addition to this Privacy Policy and our Terms of Service, information related to your purchases is also processed according to Stripe’s Services Agreement and Privacy Policy. Communication Information: We may collect information when you contact us with questions or concerns and when you voluntarily respond to questionnaires, surveys or requests for market research seeking your opinion and feedback. Providing communication information is optional to you. Commercial Information: We may retain a history of the products you browse and/or purchase using the Service. Social Media Information: We have pages on social media sites like Facebook, Instagram, Twitter, Snapchat, Pinterest, YouTube, TikTok, and Twitch (“Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Information that you elect to provide to us, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.

Internet Activity Information: When you visit, use and interact with the Service, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Service (e.g., Chrome, Firefox, Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems: Log Information: Information that your browser automatically sends whenever you visit the Site (“log information”). Log information includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with the Site. Cookies Information: Please see the “Cookies” section below to learn more about how we use cookies. Device information: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings. Usage Information: We collect information about how you use our Service, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities. Email Open/Click Information: We use pixels in our email campaigns that allow us to collect your email and IP address as well as the date and time you open an email or click on any links in the email. Cookies: We use cookies to operate and administer our Site, gather usage information on our Site and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). For more details on cookies please visit All About Cookies. Email Pixels: We use pixels in our email campaigns that allow us to collect your email and IP address as well as the date and time you open an email or click on any links in the email.

Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Site. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. We may also use other analytics services, such as Segment.

Online Tracking and Do Not Track Signals: We and our third party service providers, including Facebook and Google, may use cookies, pixels or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site. Our Site currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Policy to describe how we do so.

Your Choices. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:

Internet Explorer Mozilla Firefox Google Chrome Apple Safari

Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.

Advertising networks may collect Personal Data through the use of cookies. Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org and follow the opt-out instructions there. If you access the Service on your mobile device, you may not be able to control tracking technologies through the settings. HOW WE USE PERSONAL INFORMATION We may use Personal Information for the following purposes:

To provide the Service, including to facilitate the purchase and shipment of consumer products, and to customize and personalize your experience; To respond to your inquiries, comments, feedback or questions; To send administrative information to you, for example, information regarding the Service, and changes to our terms, conditions, and policies; To send you information and marketing materials about services and products available on our Service, as discussed further below; To identify whether you qualify for and send you information related to our various programs, including participation in the Company Collective or as an Company ambassador. To analyze how you interact with our Service; To maintain and improve the content and functionality of the Service; To develop new products and services; To prevent fraud, criminal activity, or misuses of our Service, and to ensure the security of our IT systems, architecture and networks; To train our team members; and To comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or other third parties.

Aggregated Information. We may aggregate Personal Information and use the aggregated information to analyze the effectiveness of our Service, improve and add features to our Service, identify new markets, generate tailored offers, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Service and share aggregated information like general user statistics with prospective business partners. We may collect aggregated information through the Service, through cookies, and through other means described in this Privacy Policy. Marketing. We may use your Personal Information to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your email or telephone number, we may use that information to send you special offers. You may opt out of receiving emails by following the instructions contained in each promotional email we send you. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications, but we will continue to contact you regarding management of your account, other administrative matters, and to respond to your requests.

SHARING AND DISCLOSURE OF PERSONAL INFORMATION In certain circumstances we may share your Personal Information with third parties without further notice to you, unless required by the law, as set forth below:

Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Information with vendors and service providers, including providers of hosting services, cloud services and other information technology services providers, event management services or personnel, email communication software and email newsletter services, advertising and marketing services, payment processors, order fulfillment and shipping logistics services, customer relationship management and customer support services, and web analytics services (for more details on the third parties that place cookies through the Site, please see the “Cookies” section above). Pursuant to our instructions, these parties will access, process or store Personal Information in the course of performing their duties to us. Affiliates: We may share Personal Information with our affiliates, meaning an entity that controls, is controlled by, or is under common control with the Company. Our affiliates may use the Personal Data we share in a manner consistent with this Privacy Policy. Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, dissolution, sale of all or a portion of our assets, or transition of service to another provider (collectively a “Transaction”), your Personal Information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets. Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Service, or the public, or (v) protect against legal liability.

DATA RETENTION We keep Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is longer.

CALIFORNIA PRIVACY RIGHTS DISCLOSURES Where provided for by law and subject to any applicable exceptions, California residents may have the right:

To know the categories of Personal Information that Company has collected about you, the business purpose for collecting your Personal Information, and the categories of sources from which the Personal Information was collected; To access the specific pieces of Personal Information that Company has collected about you; To know whether Company has disclosed your Personal Information for business purposes, the categories of Personal Information so disclosed, and the categories of third parties to whom we have disclosed your Personal Information; To have Company, under certain circumstances, delete your Personal Information; [To instruct businesses that sell Personal Information to stop doing so – Company, however, does not sell Personal Information;] [OR] [To opt out: we may share Identification Information and Internet Activity Information with social media platforms and other advertising partners that will use that information to serve you targeted advertisements on social media platforms and other third party websites – under certain regulations such sharing may be considered a “sale” of Personal Information;] and To be free from discrimination related to the exercise of these rights.

If you would like to exercise any or all of these rights, you may do so by emailing us at: privacy@stateofmenopause.com /calling us at 646-801-5221.. After we receive your request, we may request additional information from you to verify your identity. Your authorized agent may submit requests in the same manner, although we may require the agent to present signed written permission to act on your behalf, and you may also be required to independently verify your identity with us and confirm that you have provided the agent permission to submit the request.

Please contact us with questions or to request access to an alternative format of this Privacy Policy.

CHILDREN Our Service is not directed to children who are under the age of 16. Company does not knowingly collect Personal Information from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided Personal Information to the Company through the Service please contact us and we will endeavor to delete that information from our databases.

LINKS TO OTHER WEBSITES The Service may contain links to other websites not operated or controlled by Company, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

SECURITY You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Information to the Company via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites. INTERNATIONAL USERS The Service is not intended for use outside the United States. By using our Service, you understand and acknowledge that your Personal Data will be transferred from your location to our facilities and servers in the United States, where data protection laws may differ from those in your jurisdiction. YOUR CHOICES In certain circumstances providing Personal Information is optional. However, if you choose not to provide Personal Information that is needed to use some features of our Service, you may be unable to use those features. You can also contact us to ask us to update or correct your Personal Information. You may also delete your account. Please note that we will need to verify that you have the authority to delete the account, and certain activity generated prior to deletion may remain stored by us and may be shared with third parties as detailed in this Privacy Policy. CHANGES TO THE PRIVACY POLICY The Service, and our business, may change from time to time. As a result we may change this Privacy Policy at any time. When we do we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Service or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.

CONTACT US If you have any questions about our Privacy Policy or information practices, please feel free to contact us at hello@stateofmenopause.com

Stay posted

Subscribe to our newsletter to receive updates on new launches, learnings, events and more.
Shop
CUSTOMER SERVICE
General inquiries
© State Of Menopause 2021