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For the questioning kind

Questions? You're not alone. Check out our most commonly asked ones below. If you don't see what you're looking for, we're always here to help at hello@stateofmenopause.com.

Product

Who can use State Of products?

Although State Of products are made for the needs of perimenopausal and post-menopausal skin, anyone can use the products! We have lots of customers who love the ability to moisturize while having a lightweight feeling.

How should I store my State Of products?

Keep State Of products in a dry, room temperature place.

Are State Of products cruelty-free?

Yes, all State Of products are certified cruelty-free by Leaping Bunny.

How were the State Of categories created?

The State Of categories were developed with our Collective of women across the country who worked with us to help determine what experiences were most important to address in our products.

Shipping

Where does State Of ship?

State Of currently ships to all 50 states and territories.

When will my order ship?

State Of orders placed before 12pm EST will ship out the same business day; orders placed after 12pm EST will ship out the following business day.

How long does shipping take?

Given the luck 2020 has placed on the world, we’re experiencing delayed shipping times with all our carriers. Most products arrive in maximum two weeks or earlier.

Returns & Exchanges

What’s your return policy?

State Of stands behind all our products and we’re happy to accept returns for any products you’re not satisfied with at any time.

How do I place an exchange or return?

Don’t love your product? We’re sorry to hear that. Please email hello@stateofmenopause.com to place an exchange or return.

What should I do if I receive the wrong product?

Please email hello@stateofmenopause.com so we can help fix any problems in your order.

Billing & Credit

When will my credit card be charged?

Your credit card should be charged within an hour after checkout.

Can I use multiple promo codes at checkout?

You can only use one promo code per order at State Of, but if you enter multiple, we’ll make sure to choose the best one for you.

How can I cancel an order?

Please email hello@stateofmenopause.com if you’d like to cancel an existing order.

How can I refer State Of to my friends?

Once you place your first order, you’ll receive an email with your custom referral link. Share this with your friends to give them 15% off, and receive a $10 credit when they complete their first orders. Share as many times as you’d like!

How do I use promo credit?

If you have any credit in your account, when you pay via Stripe it will be deducted automatically during the transaction. If you’d like to inquire how much credit you have, please email hello@stateofmenopause.com and we’d be happy to help.

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